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Editor: Matt Paines

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21 July06

Can Web Spam hurt a brand?

Most definitely, the internet has become a great soap box where anybody can say anything about anybody. Of course the normal rules of slander, deformation, loss of earnings and copyright apply. However all these elements only apply when you can pin down the culprit. A recent example of this is in the timeshare industry.

Companies such as Club la Costa and Sunterra have suffered at the hands of a web site called Crimeshare. Crimeshare has managed to confuse the branding messages by publishing comments about these organisations. Regardless of whether the comments are accurate or not - it doesn't really matter, the point is that the branding has been compromised by someone that knows sufficient about search engines to do so.

In addition some of the techniques being used to promote their position in the search engines are what you might call "black hat". We are seeing a form of web spam, specifically named "blog spam" appearing at various locations. This is something which goes against the rules set by all the search engines. Nathan Alter found his blog being repeatedly spammed by Mohamed Kdadouri http://jigbot.com/?p=2087. Other blogs are also experiencing similar activities http://crashingjets.nu/blog/?p=45) and http://crashingjets.nu/blog/?p=134

Interestingly, in defense of the Timeshare industry an article published at tripod.com Crimeshare Warning clarifies some points including the identity of the site owner. Quoting directly from tripod

"CRIMESHARE.NET WARNING

In response to requests from diverse Credit Card Companies and Banking Institutions, a thorough investigation is underway on the bogus web site CRIMESHARE.NET.

Please be advised that this is an ongoing investigation; therefore, the findings are preliminary and bound to be included with other materials in a final public report to be published by the TRUST."


The article goes on to say

- According to the security firm InternetWatch, CRIMESHARE.NET is run by an Arab individual: Mohamed Ahmed Kdadouri (a.k.a. Kdadourian). Mohamed Ahmed Kdadouri is both the Registrant and the Administrative Contact of CRIMESHARE.NET. His main address is a Post Office Box (PO Box Apartado de Correos 191, Fuengirola, Malaga, Spain).

- Mohamed Ahmed has a "profitable" relationship with Holiday Resale Homes SL Timeshare Resales (HRH/Auctionwise/Goldflash) a bogus company providing the infrastructure for CRIMESHARE.NET. HRH SL is run by a group of Arabs and a British national (Hutchinson). Mohamed Ahmed and his partners employ deceit, lies, and insults to slander and disrupt the Timeshare industry, disrupt the Tourist industry, and disrupt related economic activities in Costa del Sol (Spain).

- HRH SL has been set up as a deliberate attempt to mislead the public as to the true name of the company and there is no official listing for HRH SL in Spain. CRIMESHARE.NET, HRH SL, Goldflash, Auctionwise and the Timeshare Council are hosted in the same ISP (Internet Service Provider) and employ the same Domain Servers NS1.HRH.ES (217.11.124.52). HRH SL, Goldflash, and Auctionwise are structured around www.hrh.cc. These web sites are all hosted by Ibernet Hosting SL at Tucides 24, Malaga, Spain.

In addition to the above, the following findings regarding CRIMESHARE.NET as of September 2004 still apply:

- CRIMESHARE.NET is run in coordination with OTE and TCA scams.

- CRIMESHARE.NET attempts to create confusion, reluctance, and guilt among existing and potential timeshare owners (disruption).

- HRH SL / Auctionwise (CRIMESHARE.NET) runs a series of scams which include: the "Land Registry Number" scam, the VAT and IVA scam, the Auction scam, the Money Back scam (see details in this web site).

- CRIMESHARE.NET mostly publishes lies, anonymous personal attacks, and scurrilous comments against certain individuals. Here is a sample of the "mild" messages published by CRIMESHARE.NET

So in answer to the question can web spam hurt a brand, very much so. In February 2006 at the SES Conference in New York, in recognition of this growing problem Google, MSN and Yahoo along with SEMPO (Search Engine Marketing Professionals Organisation) agreed measures that would be directed at combating this form of web spam.

M.P

 

 
 
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